Frequently Asked Questions

Find answers to common questions about our products and services

Accounting & Billing

Are PG or LoginPOD price grids available?
Pricing for a title can be found by creating a quote in PGD. We encourage customers to play around with the product specs and unit quantities to find the best fit for their title and production budget. If you have additional questions concerning pricing, please reach out to [email protected]
Can I get an invoice for my order?
You will receive an invoice by email shortly after your print order has been completed. You can also email [email protected] to request a copy of an invoice.
How do I apply for credit terms?
To apply for credit terms, email [email protected] we will send you the credit application form.
How do I set up an account?
To register for a new account, visit https://pgdirect.publishersgraphics.com/ and click on the registration link to create your account.
What payment methods do you accept?
We accept the following payment methods:
- Credit Card
- ACH (Automated Clearing House)
- Check

Catalog management

How can I get a list of titles in my account?
To download a list of your titles, go to "My Account" and select "Order History". You can export your order history which includes all titles.

Claims and Replacements

What should I do if I received damaged or incorrect books?
If you've received damaged or incorrect books, please contact [email protected] immediately with:
- Your order number
- Photos of the damage or incorrect items
- Description of the issue

We'll work quickly to resolve the problem and arrange for replacements.

Customer Support & Troubleshooting

Can I add an additional user to my account?
At this time, each account is limited to one user.
Can I ship to multiple locations?
Yes, when placing your order, just click Add More Addresses to ship items to multiple locations within a single order. Please note: This feature is not available via the MyShop section of your account.
Can you provide a template for cover set up?
Yes, please visit our Resources section online where you can download cover templates at https://pgdirect.publishersgraphics.com/resources
Do I have a dedicated account representative?
The [email protected] email goes to all locations to ensure you receive a timely response.
Do I use My Shop or Manage Orders to place an order?
Use "My Shop" for reprints of multiple titles to one delivery destination. Use "Manage Orders" for new orders and one title per order, which allows shipping to multiple locations.
Do you have how to documentation for your website?
Yes! You can find our documentation in the drop-down menu under your name in the top-right corner of the page.
Do you have phone support?
Yes, we offer phone support. You can call us at 314-739-3777 during business hours.
Do you offer design work?
No, we do not offer design work. However, we can make minor adjustments to files at an additional cost.
Do you provide ISBNs?
No, you will need to acquire ISBNs on your own. You can purchase them at https://www.myidentifiers.com/identify-protect-your-book/isbn/buy-isbn
How can I cancel an order?
You can cancel an order the same day by 11:30 PM CST. After that time, please contact [email protected] for cancellation assistance.
How do I approve a hard copy proof?
To approve a hard copy proof, email [email protected] with your approval.
How do I contact customer service?
You can contact customer service by email at [email protected] for assistance with any questions or concerns.
How do I find my tracking information?
Tracking can be located by visiting your online account: Go to "My Account" > "Manage Orders", select the order and scroll down to the shipping section.
How do I get a quote for reprinting my book?
Go to "Manage Orders", click on "Reprint" next to the last order number for your title, follow the prompts and you'll be able to see pricing.
How do I report an issue with my order?
To report an issue with your order, please contact [email protected] with your order details and a description of the issue.
How do I reset my password?
Visit the website at https://pgdirect.publishersgraphics.com/ and select "Reset Password" next to your email login field.
How do I update an address on an open order?
You can update an address by going to "My Account" and selecting "Manage Address" in your PGDirect account.
How do I update a shipping address?
To add or update a shipping address, go to "My Account" and select "Manage Address".
How do I update my email address?
To update your email address, please contact [email protected].
I need to cancel a Shopify order. Can someone on your end please do so?
We cannot cancel orders in Shopify since we don't manage customer stores. To cancel order fulfillment in Shopify:

1. Log in to your Shopify account
2. Navigate to Shopify Admin panel ? Orders
3. Select the order you want to cancel
4. Select "More actions" in the bottom tab
5. Choose "Cancel fulfillment request"

The order's fulfillment request will be canceled.
I registered but never received a link to access the site. What do I do now?
First, check your spam folder for the email. If no email was received, try closing out of the website and entering your login credentials. If you still cannot connect, contact [email protected]
Is LoginPOD in both Canadian warehouse facilities?
LoginPOD printing is located at the Winnipeg, Manitoba, Canada facility. Visit https://loginpod.ca/ for more information.
My address is not validating so I can't place an order. What do I do?
If your address won't validate, enter PG's address and select customer pickup. In the comment section, add your delivery address and preferred shipping method.
What does waiting for invoice mean?
Your order is completed and awaiting to be closed by the Accounting department.
What is the difference between My Shop and Manage Orders?
My Shop is for reprints of multiple titles to one delivery destination. Manage Orders is for new orders and one title per order, allowing you to ship to multiple locations.
What is the maximum number of books I can order?
Our maximum quantity per order is 1000 copies.
What is the minimum number of books I can order?
We offer orders from 1 to 1000 copies.
Why am I being charged a fulfillment fee?
Orders for 50 copies or less incur a fulfillment fee: $1.39 for the first unit plus $0.27 for each additional unit.
Why am I not able to enter an address?
During the quote or order process, select "Add Address" in the shipping section. You can also add an address by going to "My Account" and selecting "Manage Address".
Why does my ISBN show it's expired? What do I do now?
If your ISBN shows as expired, please contact [email protected] for assistance.
Will PG help publishers set up their accounts on Amazon.com or Amazon.ca?
No, the customer/publisher is responsible for their relationship with their customers and marketplace setup.

Delivery

How do I file a UPS Claim?
If your order shipped using your own UPS account, you'll need to file the claim directly with UPS. For orders shipped using PG's UPS account, please contact [email protected] and we'll assist with the claim process.

Design Tools

Is there a Spine Calculator?
You can find our spine calculator under the Resources page after you log in.

Fees

Is there a fee to replace my files?
Yes, there is a $30 replacement fee per title if you need to update your files after placing an order.

File Setup

What does “bleeds” mean in printing?
Bleeds refer to the area of a printed page that extends beyond the trim edge. Standard bleed is 0.125" (1/8 inch) on all sides. This ensures that when the book is trimmed, the ink coverage extends fully to the edge with no white borders. Your PDF files should include bleeds if your design has elements that touch the page edge.

File Submission

How do I upload new files for a current order?
To upload a new file for an existing order, please email [email protected] with your order number and the updated files.

Formalities

What are your business hours?
We are open Monday-Friday from 8:00 am - 5:00 pm CST.
What does PG do?
PG is a book manufacturer specializing in print-on-demand services, book printing, and publishing solutions.
When was PG established
1996

General Information

Can you let me know when you're open?
Our standard business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. We are closed on weekends and major holidays.

Integration

How does your Shopify app work?
For details about how our Shopify app works and integration information, please visit our Shopify App page or contact [email protected].

Inventory

How does the inventory system help me manage my titles more efficiently?
Our inventory system is designed to simplify storage, fulfillment, and visibility across your entire catalog

Operations

How many plants does PG have?
PG operates two main plants located in:
1. Earth City, Missouri (USA) - Main facility
2. Winnipeg, Manitoba (Canada) - LoginPOD facility
3. Additional facilities for specialized services
Each location offers different capabilities and shipping options to best serve customers across North America.

Ordering Process

How do I upload revised files for a reprint?
If you're placing a reprint order and need to upload revised files:
1. Go to "My Account" > "Manage Orders"
2. Click "Reprint" next to your previous order
3. During the order process, you'll have the option to upload new files
4. Select "Upload New Files" and browse to your revised PDFs

Note: There is a $30 file replacement fee for revised files.

Order Management

Can I put my order on hold?
If your order hasn't shipped yet, you can request to put it on hold by emailing [email protected] with your order number.
Can I view my open orders?
Yes, you can view your open orders! Simply navigate to either: Manage Orders or Manage MyShop Orders, from there you’ll see all your open orders listed.

Order & Production Inquiries

Can I track my order status?
Yes, you can track your order status through your online account:

1. Go to "My Account"
2. Select "Manage Orders"
3. Select view order next to the order you want to check.
4. The job location will provide you with the current status of your order.
Does PG accept the same files as LSI and Amazon?
Yes, PG can accept print-ready PDF cover and interior files similar to LSI and Amazon, however adjustments may need to be made. Please see our file naming conventions at https://pgdirect.publishersgraphics.com/resources
Do you offer rush printing services?
Rush printing services are determined on a case-by-case basis. Please contact [email protected] to discuss your urgent printing needs.
How do I place an order for print-on-demand books?
To place an order, visit https://pgdirect.publishersgraphics.com/ and follow these steps:

1. Login to your PGDirect account
2. Click "Create Quote"
3. Build your quote and save it
4. Go to "My Account" and choose "Manage Quotes"
5. Open your quote and click "Create Order"
6. In the order form, enter your shipping address, choose shipping method, and upload your print/cover files
What are the turnaround times for different printing services?
Turnaround times vary by location:
- US printing: 8 days
- Canada (LoginPOD): 3-5 days for Paperbacks, 5-7 days for Hardcovers

Note: Times may vary depending on the season. Please contact [email protected] for definitive timelines.
What file formats do you accept for book printing?
We accept print-ready PDF files. For detailed file specifications and naming conventions, please visit the Resources section when logged into your PGDirect account at https://pgdirect.publishersgraphics.com/resources

Printing Options & Customization

Are the hardcover titles square or round?
PG hardcover titles are square corners, not round.
Are you able to Foil Stamp covers?
Currently, PG does not offer foil stamping services.
Can I print in full color or black & white?
Yes, we offer both full color and black & white printing options. You can choose the option that best fits your project and budget during the quote process.
Does LoginPOD print 4-color interiors?
Currently, LoginPOD offers black & white interior printing. Please review the specifications at https://loginpod.ca/printspecs/Login-POD-Trim-Paper-Options-March-2025.pdf for detailed information.
Does PG or LoginPOD offer cloth bound hardcover binding?
No, cloth cover material is not currently an option that PG offers.
How do we send print and cover files en masse?
PG offers a CSV upload process for bulk file submissions. Please contact [email protected] and we will help set up the CSV process for your needs.
Is there a different set-up fee for Hardcover and Paperback books?
No, the set-up fees are based on interior printing type (black & white or color), not binding type.
What are the binding types for LoginPOD?
LoginPOD provides the following binding options:
- Paperback
- Hardcover
- Plastic coil binding
- 3-Hole Drill
What are the page count maximums?
In general, our maximum page count is 1,100 pages, however this can vary depending on the paper selection. Please see https://pgdirect.publishersgraphics.com/resources for detailed specifications.
What are the page count minimums?
Minimum page counts by binding type:
- Paperback: 20 pages
- Hardcover: 80 pages

Please refer to https://pgdirect.publishersgraphics.com/resources for complete specifications.
What are the set-up fee amounts?
Set-up fee amounts:
- $21.00 for black & white titles
- $40.50 for 4-color titles
What paper types are available?
We offer various paper types and options. For a complete list of available paper stocks and specifications, please visit our Resources section online at https://pgdirect.publishersgraphics.com/resources
What trim sizes do you offer?
PG offers over 500 trim sizes in the US and Canada. For a list of available standard trim sizes, please see our Resources page at https://pgdirect.publishersgraphics.com/resources
What types of book bindings do you offer?
We offer several binding options:
- Paperback binding
- Hardcover binding
- Plastic coil binding
- 3-hole drill
- French fold binding
- Smyth Sewing (available June 2025)
When are set-up fees charged?
Set-up fees are charged on the initial printing of a title (first time setup).

Proofs/Orders

Can I see a proof before my full order?
Yes! We offer printed proofs for review before proceeding with your full order. Proof options include:
- Hard copy proof: Physical printed proof shipped to you
- PDF proof: Digital proof for online review

There are additional charges for proofs. Contact [email protected] for pricing and turnaround times.

Shipping

Can my order be prioritized?
To explore order prioritization options, please contact customer service at [email protected]. Rush services may be available depending on current production schedules.
My package is lost; how do I get a replacement?
We're sorry to hear that! Please note the following based on carrier:

- USPS: File a claim at usps.com or contact [email protected]
- UPS/FedEx: Contact [email protected] immediately
- Customer Pickup: Not applicable

We'll work to resolve the issue as quickly as possible.
What is your holiday deadline?
To ensure timely delivery of holiday orders and minimize customer service disruptions, we’re implementing a structured shipping strategy for the 2025 peak season. This includes clearly communicated cutoff dates for UPS and USPS services for proactive fulfillment planning.

?? Key Carrier Cutoff Dates for Christmas Delivery:

UPS Ground: Ship by Friday, December 12
USPS Media Mail: Ship by Friday December 12
USPS Priority Mail: Ship by Monday, December 15
To meet these shipping deadlines, orders must be received at PG by December 5th. This allows adequate time for processing and fulfillment during peak volume.

We recommend updating your storefronts and customer notifications to reflect these deadlines. Early communication will help manage expectations and reduce last-minute inquiries.

Shipping & Delivery

Can I ship books internationally?
Yes, we offer international shipping through multiple carriers:
- USPS International
- UPS International
- FedEx International

International shipping rates and delivery times vary by destination.
Do you offer direct fulfillment?
Yes, we offer direct fulfillment services. For questions about direct fulfillment options and setup, please contact [email protected]
How do I find Canadian shipping costs?
For Canadian shipping costs and rate tables within Canada, LoginPOD can provide login credentials. Please contact [email protected] for access to shipping options and pricing.
How much does shipping cost?
Shipping costs vary depending on several factors:
- Order quantity
- Shipping method selected
- Delivery requirements
- Destination address

You can see estimated shipping costs during the quote process on your PGDirect account.
What are the available shipping options?
We offer multiple shipping options:
- UPS
- FedEx
- USPS
- LTL (Less Than Truckload)
- Customer Pick-Up

Choose the option that best fits your delivery timeline and budget.

Sustainability and Certifications

Are your inks and materials environmentally safe?
Yes, our inks are soy-based and our materials are FSC certified, making them environmentally safe and sustainable.
Do you use FSC-certified materials?
Yes, we use FSC-certified materials in our printing processes.